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FAQ

Payment Accepted:

We accept payment by PayPal/Credit Card. There will be one-time PayPal/Credit Card fees of 3.90% for each transaction.

Delivery Cost:

We offers flat rate shipping cost AU$5 for every order, worldwide.

Delivery Times:

Orders are shipped by Registered/Tracked Small Packet or other similar postal services and are delivered between 9 am and 5 pm Monday – Friday. Please note that delivery times do not include Saturdays, Sundays or Public Holidays. A signature and photo id is required upon receipt.

Once we have received your payment, your order will usually be dispatched within 48 working hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time. You can expect to receive your order shipped within 7-14 days for most destinations. If you have not received your order after 14 days (exclude Saturdays, Sundays or Public Holidays) please contact us. We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.